Contact Us

Service Email: [email protected] （We usually reply to customer email within 1 business day）

Customer Service Phone Number: +86 13162305748 (9:00 AM - 5:00 PM, Monday to Friday, Beijing Time)

Chat with Facebook Messenger or WhatsApp. We will reply you immediately during business hrs (9:00 AM - 5:00 PM, Monday to Friday, Beijing Time) and get back to you as soon as possible at other times.

China office Address:

3rd Floor, No. 658, Dongtai East Road,

Luodian Town, Baoshan District,

Shanghai 201114

China

To solve your problem quickly, Please Note:

1. Questions before purchase, please send email to customer service;

2. Not receive Order Confirmation and Tracking information, Check your email and SPAM FOLDER first;

3. Check Order Status and tracking, Please log in to Account and Find "My Orders";

4. Exchange or Return, Read Return Policy.

Every order will receive at least two emails, one is order confirmation after you place your order, the other is shipping information with tracking number after we ship out your order.

If you need help, please feel free to contact us. We are always pleased to serve you at any time. Emails will be replied in 24 hours, but may be delayed during the busy season. If you want to learn more information, you can send an E-mail to us at [email protected].

Wish you a happy shopping journey on shopu.co.uk.